Last updated: 14 OCT 2023
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase date, we can’t offer you a full refund or exchange service.
我们的退款和退货政策适用于购买日期后的7天。超过此期限，我们将无法提供换货服务。
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, tag attach to product is not been cut off and also provide videography for unbox/ product condition to avoid any conflict between buyer and seller.
退货资格： 要符合退货条件，商品必须满足以下条件：Products for exchange must be shipped back to the seller within 7 days after receiving the goods. We only accept exchanges product for different sizes, not for different product. However, if the product is too small or too large for the buyer and there is no suitable size available, we may agree to exchange it for another product of equal value.
换货时间： 符合条件的商品必须在买家收到货物后的7天内退回卖家。
可换货物品： 我们只接受不同尺寸的商品进行换货，不接受更换不同种类的商品。然而，如果商品尺寸对买家来说过大或过小，而又没有合适的尺寸可供选择，我们可能同意将其换成等值的其他商品。
During exchange process, we not bear for the returning postage for seller, product is available for 1 time exchange only.
换货流程和费用： 在换货过程中，退回的邮费由买家承担。此外，请注意商品仅可进行一次换货。
Several types of goods are exempt from being returned. This includes as well as intimate or sanitary goods like underwear, stocking, or other personal hygiene products.
不可退货的商品： 某些商品不适用退货，包括内衣、袜子或其他个人卫生用品等亲密或卫生商品。
在进行购买之前，请务必仔细阅读并遵守我们的退款和退货政策。我们致力于为所有顾客提供顺畅和满意的购物体验。
Once your return is received and inspected, we will email you / whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your product exchange.
当我们收到并检查您的退货后，我们将通过电子邮件 / WhatsApp 通知您已收到您的退货物品。我们还会通知您是否批准或拒绝您的产品换货申请。 如果您的申请被批准，您的包裹将在接下来的2-3个工作日内处理，并将换货包裹送回给您。
如果您有任何进一步的问题或需要换货帮助，请随时联系我们的客户支持团队。
If you are approved, then your parcel will be processed and send back to exchange parcel to u on the next 2-3 working days.
Sale items
Only regular priced items can be exchange. Sale items cannot be exchange.
特价商品 只有正价商品可以接受换货。特价商品不可换货。
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: No. 159, Main Street Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan.
请发送电子邮件至 [email protected]，并将您的商品邮寄至：No. 159, Main Street Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan.
To return your product, you should mail your product to: No. 159, Main Street Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
退货邮寄 要退回您的商品，您应将商品邮寄至：No. 159, Main Street Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan. 您需要自行承担退回商品的运费。运费不可退还。 如果您退回的商品价值较高，您可以考虑使用可追踪的邮寄服务或购买邮寄保险。我们不能保证我们会收到您退回的商品。
Contact us at [email protected] for questions related to refunds and returns.
需要帮助吗？ 如果您有与退货流程相关的问题，请通过 [email protected] 与我们联系。